Technical frequently asked questions (FAQ)
What is the product delivery policy and is there an invoice?
Real-time delivery. Usually, once your order is processed successfully, the download link, license code as well as an electronic invoice of the software will be immediately sent to your email.
What’s the refund policy?
We offer 90-Day Unconditional Money Back Guarantee. If you are not completely satisfied with the product you purchased from us, you should notify us within 90 days from the date of the purchase and we will provide you with a full refund. When you request a refund, our customer service representatives may inquire the reason for your refund so we can improve our products and our customer experience.
What is the upgrade policy?
Minor updates are free. For the major upgrades, you only need to pay a small amount of upgrade fee to enjoy the full set of advantages of later new versions. If you have already purchased "Lifetime Upgrades" before, you can upgrade to the latest version without extra pay in the future.
Lost the software, how should I regain it?
If you lost your license code and/or the software, please email your order ID to suppor[email protected] , and we will process the problem for you as soon as possible.
Why the cloned drive becomes "RAW" after disk clone?
Please verify if your source drive is BitLocker encrypted. In this case, you can just try disk clone again and check if the destination drive becomes normal. Or, you can decrypt BitLocker encryption and then retry disk clone. If the problem still persists, please contact our AOMEI Support Team [email protected] and attach the log folder under the installation directory of the software so that we can further analyze the problem and help you find solutions.
What should I do to make Windows bootable after cloning?
Please check the following items in turn:
1) Please make sure the new drive is connected internally, not via an external slot (for example, USB connector).
2) You may need to modify Boot Priority to select the new drive as the first boot option in BIOS/UEFI.
3) If the source disk and target disk are of different types (one uses MBR mode and the other uses GPT mode), you have to modify the Boot Mode (Legacy/UEFI) in BIOS/UEFI when you boot from the target drive.
If the cloned drive still fails to boot, please contact our AOMEI Support Team [email protected] and offer some pictures of the boot error and the disks layout in Disk Clone so that we can further analyze the problem and help you find solutions.
What should I pay attention to when cloning SSDs?
It is suggested to select SSD Alignment option to optimize SSD performance and improve its lifespan.
Is it possible to clone a large disk to a small SSD with this tool?
Yes. If you would like to clone a smaller system drive to a larger one, you can use the feature Edit Partition and tick Add unused space to all partitions so all source partitions will be automatically resized to fit the entire disk space.
Can iPhone transfer without Internet using this tool?
Yes. It transfers data from iPhone to PC with the following three steps, which can be completed without Internet.
1. Connect your iPhone to PC.
2. Choose the files you want to transfer and select the destination.
3. One-click to finish the process.
Why can’t I restore some videos to other devices?
With the upgrade of hardware, the resolution of video has reached 4K. If you restore a high-resolution video to an earlier phone model, such as restoring a 4K video taken by iPhone 13 to iPhone 8, the video cannot be restored successfully or the restored video cannot be played.
Why can’t I delete some photos directly from iPhone?
Generally, photos shoot via iPhone/iPad/iPod will be saved to Camera Roll of Photos app, which can be deleted directly via the iPhone. However, when syncing photos from computer to iPhone via iTunes or third-party tools, they will be saved to Photo Library, which can’t be deleted directly on the iPhone. If you want to delete photos from Photo Library, you can sync an empty folder from computer to the device via iTunes, so it will overwrite Photo Library with the empty folder to indirectly delete all photos.
Why music and videos cannot be played after restore?
If you backed up music or videos from iTunes Store and find it cannot play anymore, please check the following items:
1. Make sure your Apple ID purchases the Apple Music service.
2. Open Settings on your device, find iTunes & App Store and login to iTunes & App Store with your Apple ID.
3. Restore the Music and Music Videos downloaded from iTunes Store to the device and then you can play them normally